shipping, returns & exchanges

 

shipping

we post orders on tuesdays and fridays.

our delivery charge is $10 AUD flat rate australia wide & $25 AUD flat rate for international delivery. 

free delivery for all orders $150+ AUD within australia.

we use australia post to deliver orders. once your order has been dispatched you will receive a shipment email containing your consignment number so you can track its delivery. alternatively, you can find your consignment number by logging into your account & checking your order history. if you would like a delivery update, we recommend tracking your order online with your consignment number.

we recommend providing a suitable daytime delivery address to ensure someone is available to sign for your order. if no one is available to sign for your order, a calling card or email will be provided & your order will be taken to the closest post office for collection.

  •  delivery times may vary due to factors out of our control, if you don’t receive your package in a reasonable time frame, please contact us at info@burrowsfashion.com.au

  • all prices are shown in australian dollars, unless you have selected an alternative currency you will be charged in Australian dollars.

  • please be aware that you may be charged for handling fees, duties and taxes as your order passes through customs.

  • delivery times are estimates and not guaranteed time frames.  please understand that we are a small business and we do our best.

  • all deliveries are estimates and mrs pete's shed won't be held responsible for customs hold ups that may occur.

returns & exchanges

if you need to return/exchange any item/s you must contact us within 7 days of purchase on info@burrowsfashion.com.au or 0419 585 279.

the item/s you are returning/exchanging must be in resale-able condition so it must not have been worn, washed or have any tags removed or the return will NOT be accepted.

the cost of return shipping of the item/s is your responsibility and should be a registered return as we take no responsibility for damaged or missing return packages. 

please include a return pre-paid satchel if you are exchanging for a new size. 

NO returns are permitted on sale Items, jewellery, or specially ordered stock.

if you have any further questions we are here for you. please email us at: info@burrowsfashion.com.au